Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.exotica.com website (the "Service") operated by EXOTICA EMIRATES LLC ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


If you wish to purchase any product or service made available through the Service ("Purchase"), you will be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time, for certain reasons, including but not limited to: product or service availability, errors in the description or price of the product or service, suspicion of fraud or an unauthorized or illegal transaction or other reasons.


We are constantly updating our products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Please note the the design of the balloons as featured on the Service may vary. However, the balloon delivered with the order will always hold the theme selected by the customer (love, birthday, new born or other theme).
Contests, Sweepstakes and Promotions: any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.


If you wish to cancel your order, please contact us the soonest via ordersuae@exotica.com or +971 2 6444416.
If the requested order is not taken into production and not dispatched, we can cancel the order and deliver you a refund where applicable.
If the requested order is taken into production and/or is in transit, we will not be able to cancel or provide a refund of the product due to the vulnerability and quality of the fresh products used.


In the case of problems with your order, please contact us through ordersuae@exotica.com within 12 hours of delivery and provide reasons and evidence of your dissatisfaction. We aim to assist you within 2 working days.
Depending upon the situation, Exotica.com may refund the total or partial price of the product or can advise other solutions. Issues of disliking the arrangement or style preference are not acceptable grounds for a refund.
Given that we are working with fresh products, it will be our complete discretion whether a refund will be appropriate and which solution will be suitable and applicable in the circumstances.


We do not exchange fresh products as they are vulnerable and perishable.
We may exchange other products including vases, teddy bears and chocolates depending on the circumstances and the condition of the product.
If you want any further information, you are free to contact us.


When you create an account on the Service, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.


Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply delete it and discontinue using the Service.


These Terms shall be governed and construed in accordance with the laws of Lebanon and UAE, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 day notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.